The online food delivery industry has seen a meteoric rise in recent years in Singapore and globally, especially after COVID-19 hit. Indeed, if online food delivery was seen as a convenience prior to COVID-19, the virus and resulting government lockdowns have transformed this service, rendering it essential. Yet some food businesses are reluctant to use online food delivery platforms due to some concerns. We explore the top concerns here below and how QueueCut can address them.
#1: High Commission Fees
Singapore’s hawker segment is one of the key pillars of the F&B industry. However, steep commission fees charged by food delivery platforms further reduce the hawkers’ already thin profit margins. Taking hawkers and food business owners’ concerns into consideration, QueueCut has decided to operate with zero commission fees for hawkers and food business owners alike. That is it, you have just read it. Zero commission fees! This means that food business owners can register an account with QueueCut and start reaching out to customers, without incurring extra costs!
#2: Logistics
When there is a huge amount of food orders, food business owners may worry that delivery platforms cannot provide on-time deliveries. To prevent such logistical problems from happening, the dedicated and experienced team at QueueCut is working on providing punctual, efficient and safe food delivery services for the food businesses we partner with. Moreover, QueueCut is providing ample training to our delivery riders to ensure punctual deliveries.
#3: Increasing Revenue
Business owners also have concerns on how to attract more sales and get more revenue with food delivery platforms. To address these concerns, QueueCut is able to provide business owners with free social media postings promoting their business in QueueCut social media platform. This will raise awareness of the particular food brand and business and benefit all food businesses, especially the smaller ones like start-ups. QueueCut is exploring and working on various digital marketing efforts to expand the customer base for the food businesses we partner with.
#4: High Operating Costs
High operating costs due to inflation have made many food business owners hesitant about their eventual revenues and profits. With QueueCut, our food business partners do not need to set up any food ordering kiosks at their restaurants or stalls as consumers can readily order food via the QueueCut application at no additional cost. Our application also can address the manpower shortage that food business owners face. By alerting consumers once their orders are ready for self-collection, our application helps food business owners to reduce manpower during the food ordering, payment and food collection stages. In the long run, QueueCut is able to help merchants to reduce their operating costs and improve profit margins. The cost savings on manpower will enable food business owners to focus on food quality improvement as well as their new food and product offerings for future business expansion.
#5: Limited Resources
Moreover, food business owners have expressed concerns regarding how they can use their limited resources to fulfill and maximize their orders. They worry as they have to manage the entire lifecycle of food ordering, food preparation, food packaging and ultimately food delivery to customers, whether the customers eat in-store or order takeaways. QueueCut alleviates the problem of limited resources by streamlining the food ordering process so food business owners can focus on quality food preparation and packaging. By doing so, food business owners can save time and manpower in order to focus on improving their food quality as well as maximizing revenue and profits.
#6: After-sales services
Due to a lack of time and manpower, food business owners also were unable to interact with their customers to garner feedback on their food and customers’ levels of satisfaction. In light of this, QueueCut offers the option for customers to eventually provide feedback for food businesses to take note of in order to continue offering quality food to satisfy customers’ tastes.
All in all, QueueCut alleviates many of the current concerns that food businesses face, at no additional cost to them. At the present moment, QueueCut offers dine-in and pick-up order options for customers. Stay tuned to our upcoming delivery services!
